Episode 12- Scaling Smart: Building Systems That Drive Seven Figure Growth
In this value-packed episode of the Seven Figure Chiro Podcast, Dr. Jeff Berard and Kristin dive deep into the systems and processes that allow chiropractic clinics to scale with intention, not chaos. Drawing from over a decade of experience growing their own multidisciplinary practice from a team of four to over thirty, they reveal the critical infrastructure that supports sustainable, seven-figure success.
Listeners will learn why missing phone calls, scheduling bottlenecks, and team confusion are symptoms of a systems problem and how to fix them. From patient flow and pre-visit onboarding to choosing the right EMR and streamlining scheduling across services like PT and acupuncture, this episode is full of actionable insights.
They also tackle marketing systems that generate consistent leads, automated follow-up tools, reactivation campaigns, and strategies for getting five-star reviews that actually convert. Plus, they talk team communication from daily huddles to weekly KPI meetings and the power of clearly defined roles, SOPs, and accountability tools like Basecamp.
Finally, Jeff and Kristin stress the importance of financial systems and open-book management, sharing how scorecards and transparent communication build trust and owner-thinking throughout the team.
Whether youā€™re stuck in day-to-day operations or ready to scale, this episode is your playbook for implementing systems that support freedom, clarity, and lasting growth.